Refund policy
Return and Refund Policy
Return and refund must be requested within 48 hours of the date the package was delivered.
We do not accept non defective remorse returns.
If the item was delivered damaged or defective, you must submit clear photographs of the damaged product and the original shipping box/packaging. You will need to return them and pay for the return labels.
We need to be contacted within days of delivery.
Placing an order indicates that you have read and understand our return and refund policy and shipping information.
How to Return a Product:
Use the Contact Form on our website to request your return. Please include your order number in the description box, and the reason for your return.
If you have any questions about returning a product, please contact us!
We can be reached at support@essencefarmacy.shop